Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Delivery Policy

Dear Valued Customers,
At Republica Coffee Roasters, we are committed to providing reliable delivery service while accommodating our customers’ needs whenever reasonably possible.

To help ensure a smooth delivery process, we kindly ask that you:

• Be available to receive your order or arrange for someone else to accept it.
• If no one will be available, please provide a safe and secure location where your order may be left.
• Keep your phone accessible on the scheduled delivery day. Our driver will make up to three phone call attempts if needed.

Delivery Time Requests

We understand that some customers may prefer delivery at a specific time. While we will always do our best to accommodate these requests, we cannot guarantee delivery within a specific time window.

Our delivery routes are carefully planned each day based on the number of orders, delivery locations throughout the Lower Mainland, traffic conditions, and the most efficient route. Because we serve many customers each day, it is not always possible to adjust our schedule to meet individual time requests.

We sincerely appreciate your understanding and flexibility as we work to provide timely service to all of our customers.

Please note that Republica Coffee Roasters does not provide second delivery attempts due to the significant costs associated with additional deliveries. If a delivery cannot be completed because no one is available to receive the order or no safe delivery location has been provided, we will contact you to arrange an alternative solution, which may be subject to an additional delivery fee.

Thank you for your understanding and cooperation. Your support helps us continue delivering fresh coffee and exceptional service.

Thank you for choosing Republica Coffee Roasters.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

U.S. Shipping & Customs Policy
Orders shipped to the United States are the sole responsibility of the customer once they leave Canada.
Republica Coffee Roasters is not responsible for any delays, holds, refusals, duties, taxes, seizures, or clearance issues imposed by U.S. Customs and Border Protection or any other U.S. authority.
It is the customer’s responsibility to ensure compliance with all U.S. import regulations, including permits, licenses, duties, taxes, and required documentation.
No refunds, replacements, or credits will be issued if an order cannot be cleared through U.S. customs for any reason.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery, Refund and Returns Policy