Frequently Asked Questions
Shipping Information
Enjoy free delivery ONLINE ORDERS ONLY:
FREE BC Delivery
Available on all orders over $100 with a 2lb minimum order.
(Excludes green beans)
$2 Local Delivery
For all local orders under $100 (including green beans).
FREE Canada-Wide Delivery
Available on all orders over $150 with a 2lb minimum order.
(Excludes green beans)
For local delivery, a minimum order of 2 lbs. is required. A $2 fee applies to orders under $100. Orders below the minimum will be available for pickup at our shop locations.
See the local areas we deliver to in BC below:
Vancouver,
West Vancouver,
North Vancouver,
Richmond,
Delta,
Tsawwwassen,
Surrey,
Langley,
Burnaby,
Coquitlam,
Port Coquitlam,
Maple Ridge,
Abbotsford,
White Rock,
New Westminister,
Mission,
Port Moody,
Pitt Meadows,
Chilliwack,
(The Roaster/warehouse is now closed on weekends and holidays. Orders placed on the weekend will not be processed till the following business day at which we are open. Local free shipping will be delivered within 3 business days excluding weekends and holydays. We recommend placing orders at least 48 hours in advance to ensure smoother processing and timely delivery.)
ENJOY FREE BC DELIVERY ON ALL LOCAL ORDERS OVER $100 WITH A 2LB MINIMUM ORDER. (NOT INCLUDING GREEN BEANS.)
A $2 LOCAL DELIVERY FEE APPLIES TO ALL LOCAL ORDERS UNDER $100 (INCLUDING GREEN BEANS).
ENJOY FREE CANADA DELIVERY ON ALL LOCAL ORDERS OVER $150 WITH A 2LB MINIMUM ORDER ROASTED BEANS (NOT INCLUDING GREEN BEANS.)
EMAIL US FOR BETTER SHIPPING RATES office@republicaroasters.com
Q:Will there be a charge to the rest of BC, Canada and the US?
There will be charges depending on the amount and the delivery area added automatically to the order.
If the delivery charges seem too high please contact us by email or call us to arrange a more cost effective way to get you the product.
info@republicaroasters.com
604.628.0485
U.S. Shipping & Customs Policy
Orders shipped to the United States are the sole responsibility of the customer once they leave Canada.
Republica Coffee Roasters is not responsible for any delays, holds, refusals, duties, taxes, seizures, or clearance issues imposed by U.S. Customs and Border Protection or any other U.S. authority.
It is the customer’s responsibility to ensure compliance with all U.S. import regulations, including permits, licenses, duties, taxes, and required documentation.
No refunds, replacements, or credits will be issued if an order cannot be cleared through U.S. customs for any reason.
Q:What is the limit of product qualifies for the $1.50 delivery 2lb minimum order in the areas listed?
There is no limit. There is free delivery for orders $100 or more in BC.
Q:How fast is the local delivery to the areas listed ?
With in 72 hours of roasting your coffee will be delivered.
We will try to roast your coffee same day ordered but we do not guarantee roasting day, we work with first order first delivery. Keep in mind that some days we are processing overwhelming amount of orders and we appreciate your patience. Please email or call us if you have any issues or questions.
(The Roaster/warehouse is now closed on weekends and holidays. Orders placed on the weekend will not be processed till the following business day at which we are open. Local free shipping will be delivered within 3 business days excluding weekends and holydays. We recommend placing orders at least 48 hours in advance to ensure smoother processing and timely delivery.)
Rest of BC, Canada and the USA.
Charges will apply.
Please contact us we may find a cheaper way to deliver your product.
Q:Can it be sent as a gift to another address?
Yes, there will be an option at checkout.
Q:When can I call?
Our office hours are:
Monday to Friday: 7:30 am to 3:30 pm PST
Saturday and Sunday: Closed (Please leave a message or email us for a quicker response.)
604.628.0485
info@republicaroasters.com
Return Policy:
As we are selling a fresh food product we consider all sales final. Please contact us if you have any concerns or problems with your order and we will do our best to rectify the situation.
In the unlikely event on a company order error, customers have a 5 business days/ 1 week timespan to submit a return claim. Product will be exchanged and there will be no refund.
U.S. Shipping & Customs Policy
Orders shipped to the United States are the sole responsibility of the customer once they leave Canada.
Republica Coffee Roasters is not responsible for any delays, holds, refusals, duties, taxes, seizures, or clearance issues imposed by U.S. Customs and Border Protection or any other U.S. authority.
It is the customer’s responsibility to ensure compliance with all U.S. import regulations, including permits, licenses, duties, taxes, and required documentation.
No refunds, replacements, or credits will be issued if an order cannot be cleared through U.S. customs for any reason.