Frequently Asked Questions
Shipping Information
$1.50 delivery 2lb minimum order to the following areas in BC:
Vancouver,
West Vancouver,
North Vancouver,
Richmond,
Surrey,
Langley,
Burnaby,
Coquitlam,
Port Coquitlam,
Maple Ridge,
Abbotsford,
White Rock,
New Westminister,
Mission,
Port Moody,
Pitt Meadows,
Chilliwack,
(The Roaster/warehouse is now closed on weekends and holidays. Orders placed on the weekend will not be processed till the following business day at which we are open. Local free shipping will be delivered within 3 business days excluding weekends.)
Rest of BC, Canada and the USA.
Charges will apply.
Please contact us we may find a cheaper way to deliver your product.
info@republicaroasters.com
604.628.0485
Q:Will there be a charge to the rest of BC, Canada and the US?
There will be charges depending on the amount and the delivery area added automatically to the order.
If the delivery charges seem too high please contact us by email or call us to arrange a more cost effective way to get you the product.
info@republicaroasters.com
604.628.0485
Q:What is the limit of product qualifies for the $1 delivery 2lb minimum order in the areas listed?
There is no limit.
Q:How fast is the $1.50 delivery to the areas listed ?
With in 72 hours of roasting your coffee will be delivered.
We will try to roast your coffee same day ordered but we do not guarantee roasting day, we work with first order first delivery. Keep in mind that some days we are processing overwhelming amount of orders and we appreciate your patience. Please email or call us if you have any issues or questions.
(The Roaster/warehouse is now closed on weekends and holidays. Orders placed on the weekend will not be processed till the following business day at which we are open. Local $1 shipping will be delivered within 3 business days of roasting excluding weekends.)
Q:Can it be sent as a gift to another address?
Yes, there will be an option at checkout.
Q:When can I call?
Our office hours are:
Monday to Friday: 7:30 am to 3:30 pm PST
Saturday and Sunday: Closed (Please leave a message or email us for a quicker response.)
604.628.0485
info@republicaroasters.com
Return Policy:
As we are selling a fresh food product we consider all sales final. Please contact us if you have any concerns or problems with your order and we will do our best to rectify the situation.
In the unlikely event on a company order error, customers have a 5 business days/ 1 week timespan to submit a return claim. Product will be exchanged and there will be no refund.